dkwon's Privacy Policy

This privacy policy provides a detailed description of how personal information of dkwon platform users is protected and managed. When you open an account on dkwon, play games, or use our services, you are considered to have agreed to the terms of this policy. Please read it carefully.

We believe that user privacy is a fundamental right. dkwon uses SSL encryption technology to keep your information secure and does not transfer your information to any third party without authorization.

1 What Information We Collect

To operate the dkwon platform, we may collect the following types of information:

1.1 Information You Provide Directly

Information you voluntarily provide when you register an account or use our services:

• Full name and date of birth (for age verification — minimum 21 years)
• Email address and contact information
• Valid identity document details (for KYC verification)
• Financial information such as bKash, Nagad, or Rocket account numbers (for transaction processing)
• Bank account details (for bank transfers)

1.2 Automatically Collected Information

Some information is collected automatically when you use our platform:

• IP address and device type
• Browser information and operating system
• Time of access to the platform and session duration
• Gaming activity and transaction history
• Information collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

In some cases we may receive information from legitimate third-party sources, such as identity verification service providers or fraud prevention agencies.

2 Purpose of Using Information

dkwon uses collected information only for specific and legitimate purposes:

• Account management: To handle registration, identity verification, and account security.
• Transaction processing: To process deposit and withdrawal requests — via bKash, Nagad, Rocket, or bank transfer.
• Service improvement: To improve platform performance and user experience.
• Customer support: To provide assistance via 24/7 live chat and email.
• Security and fraud prevention: To detect and prevent unauthorized activity.
• Responsible gaming: To monitor gaming behavior and provide support when needed.
• Legal obligations: To comply with applicable laws and regulations.
• Relevant communications: To send important service updates and promotional messages (subject to your consent).

3 Information Storage and Security

The security of your information is our highest priority. dkwon takes the following technical and organizational measures:

3.1 Technical Security

• Use of SSL (Secure Socket Layer) encryption technology — all data transfers are encrypted.
• Secure server infrastructure and regular security audits.
• Firewalls and intrusion detection systems.
• Sensitive information stored in encrypted form.

3.2 Retention Period

We retain your information only for as long as necessary. Even after account closure, some information may be retained for a defined period to meet legal obligations.

4 Sharing Information with Third Parties

dkwon never sells your personal information or discloses it to third parties without authorization. However, information may be shared in the following limited circumstances:

• Service providers: With trusted partners for payment processing (bKash, Nagad, Rocket), identity verification, or technical infrastructure services — only the information necessary.
• Game providers: Information necessary for the smooth operation of gaming services.
• Legal requirements: In response to a court order or a legitimate request from a government authority.
• Fraud prevention: With relevant authorities in the investigation of unauthorized activity.
• Business changes: In the event of a merger or acquisition — the new entity will also be bound to comply with this policy.

All third-party partners are bound by confidentiality agreements and may not use your information for any other purpose.

5 Cookies and Tracking Technology

Cookies and similar technologies are used on the dkwon website and platform. They are used for the following purposes:

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, storing security tokens, and running the platform's core functions. Disabling them will prevent the service from working properly.

5.2 Functional Cookies

These cookies are used to remember your preferences (such as language settings) and to provide a personalized experience.

5.3 Analytical Cookies

User behavior is monitored to analyze and improve platform performance. Information from these cookies is fully anonymous.

You can manage cookies from your browser settings. However, disabling essential cookies may make some platform features unavailable.

6 Your Rights

You have the following rights regarding your personal information:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances — however, complete deletion may not be possible if legal obligations exist.
• Right to restrict processing: The right to request that processing of your information be limited in certain cases.
• Right to object: The right to object to the use of your information for specific purposes.
• Data portability: The right to receive your information in a structured, machine-readable format.
• Right to withdraw consent: The right to withdraw any consent given at any time — however, processing carried out before withdrawal will remain valid.

To exercise these rights, contact us at: [email protected] — we generally respond promptly upon receiving a request.

7 Protection of Minors' Information

dkwon's services are intended only for those aged 21 or older. We do not knowingly collect any personal information from minors.

An age verification process is conducted at the time of registration. If we become aware that a minor's information has entered our system, we will immediately delete that information and close the associated account.

If you believe that a minor's information is present on our platform, please contact us immediately at [email protected].

8 International Data Transfer

dkwon's servers and service infrastructure may be located in various countries. If your information is transferred or stored outside Bangladesh, we ensure that:

• Adequate data protection measures are in place in the receiving country.
• All international data transfers are encrypted.
• Third-party partners are required to comply with our privacy standards.

9 Responsible Gaming and Data Monitoring

dkwon is committed to responsible gaming. For this purpose, we may monitor user gaming behavior and transaction patterns. This information is used:

• To support players at risk of gaming addiction.
• To facilitate self-exclusion or limit-setting.
• To detect unusual transaction patterns.

To learn more about responsible gaming, visit our Responsible Gaming page.

10 Policy Changes and Contact

dkwon reserves the right to change this privacy policy at any time. For significant changes, we will:

• Update the revision date on this page.
• Send a notification of changes to your registered email.
• Display a notice on the platform if necessary.

If you have any questions or concerns about this privacy policy, please contact us:

• Email: [email protected]
• Live chat: Available 24/7, in Bengali and English

We will do our best to respond to your inquiry as soon as possible.